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Outline on Customer Service

Help me study for my Communications class. I’m stuck and don’t understand.
Please complete this outline paper on the topic of customer service.
Fakhreddine, Zeinab
Customer Service
I. INTRODUCTION
A. Attention-getting statement – gain the attention of the audience by using
a quotation, telling a brief story or humorous anecdote, asking a
question, etc.
B. Thesis statement – state the specific purpose of your presentation here.
C. Preview statement – overview of all of your main points.
II. BODY
A. Main Point
1. Subpoint
a. Sub-subpoint
b. Sub-subpoint
c. Sub-subpoint
B. Second Main Point
1. Subpoint
a. Sub-subpoint
b. Sub-subpoint
C. Third Main Point main point
1. Subpoint
a. Sub-subpoint
III. CONCLUSION
A.Summary statement – review of all your main points
B.Concluding statement – prepare a closing statement the ends your presentation smoothly.
Three questions
References
Note: The number of main points, subpoints and sub-subpoints you use will vary depending on how much information you have to convey and how much detail and supporting material you need to use. Subpoints and sub-subpoints are comprised of the supporting material you gather in your research.
You should rarely have more than five main points in any presentation
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